FAQ

We specialise in premium luggage collections including:

• Complete sets (3pc, 4pc, 5pc sets)
• Cabin luggage and cabin-approved sizes
• Extra-large and hold luggage options
• Eco-friendly and expandable designs
• Durable hard-sided luggage collections

Yes! We’re proud to offer several eco-friendly luggage options made from sustainable materials. These products are clearly marked in our collections and feature special environmental certifications.

All our luggage undergoes rigorous quality testing. Our extra-strong range is particularly durable, featuring reinforced corners, heavy-duty zippers, and impact-resistant materials perfect for frequent travellers.

We accept all major payment options:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.

We process orders quickly to ensure fast delivery, so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request if your order hasn’t yet been processed for dispatch.

We offer two convenient shipping methods:

All orders are personally checked by our Brighton-based team and typically processed within 1-2 business days before dispatch.

We ship to over 150 countries globally, though some remote areas in Asia and other regions may have extended delivery times or restrictions. All customs documentation is handled by our team, and for select destinations, duties and taxes are calculated at checkout.

We recommend ordering complete sets (3pc, 4pc or 5pc) 3-4 weeks before your trip, especially during peak travel seasons, to allow for processing and delivery.

We offer a 15-day return policy from the delivery date for unused items in their original condition. Please contact our customer service team at [email protected] to initiate a return.

Our returns process is simple:

1. Email us within 15 days of delivery
2. We’ll provide return instructions and authorization
3. Package the unused item in its original packaging
4. Ship it back to our Brighton address

Note: Return shipping costs are the customer’s responsibility unless the item is faulty.

Once we receive and inspect your return, refunds are typically processed within 5-7 business days and will be credited to your original payment method.

Our friendly customer service team is available via email at [email protected]. We aim to respond to all inquiries within 24 hours during business days.

Our headquarters is at:
73 Meeting House Ln, Brighton & Hove, GB CH2I 3VA
All orders are personally checked by our Brighton-based team before dispatch.