Privacy Policy

Last Updated: [Insert Date]

At Travel Gear Shop (“we”, “us”, or “our”), operating at travelstorageuk.com, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our premium travel products.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information: Name, email address, phone number, shipping/billing address when you make a purchase.
• Payment Information: Credit/debit card details (processed securely via PCI-DSS compliant systems), PayPal email (when applicable). We do not store full card details.
• Order Information: Products purchased, order value, shipping preferences for our 3pc/4pc/5pc sets, cabin luggage, or other travel gear.
• Technical Data: IP address, browser type, device information, and website usage patterns.
• Communication Data: Correspondence when you contact our customer service at [email protected].

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders for our eco-friendly, expandable, or extra-strong luggage collections
• Provide customer support and respond to inquiries
• Improve our website and product offerings based on customer preferences
• Prevent fraudulent transactions and enhance security
• Send order confirmations and shipping notifications (transactional communications)
• Comply with legal obligations and protect our legal rights

3. Data Sharing and Disclosure

We may share your information with:

• Payment Processors: To complete transactions (Visa, MasterCard, JCB, PayPal)
• Shipping Providers: To deliver your premium travel gear worldwide (excluding some remote areas)
• Service Providers: Companies that help with website hosting, analytics, and marketing (with strict confidentiality agreements)
• Legal Authorities: When required by law or to protect our rights and safety

We never sell your personal information to third parties.

4. Data Storage and Security

Your data security is as important to us as the durability of our hard-sided cabin luggage:

• All data is stored on secure servers with appropriate technical and organizational measures
• Payment information is processed using 256-bit SSL encryption and PCI-DSS compliant systems
• We retain personal data only as long as necessary for the purposes collected or as required by law
• Our Brighton-based team implements strict access controls to protect your information

5. Your Rights

Under applicable data protection laws (including GDPR for European customers), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Object to or restrict certain processing
• Receive your data in a portable format
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Like our expandable luggage adapts to your needs, our website uses cookies to enhance your experience:

• Essential Cookies: Necessary for website functionality and secure checkout
• Analytics Cookies: Help us understand how customers interact with our site to improve our offerings
• Preference Cookies: Remember your settings for future visits

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

7. International Data Transfers

As we serve customers globally (excluding some remote areas), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards.

8. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.