At Travel Gear Shop, we’re committed to making your travel gear shopping experience as smooth as possible. Whether you’re investing in our premium 3pc/4pc/5pc luggage sets, durable cabin luggage, or eco-friendly travel solutions, we want you to be completely satisfied with your purchase.

Shipping Information

We ship globally (excluding some Asian and remote regions) using reliable carriers to ensure your travel gear arrives safely.

Shipping Options & Timelines:

  • Standard Shipping (£12.95):
    • Order processing: 1-2 business days
    • Delivery via DHL or FedEx
    • Estimated delivery: 10-15 days after dispatch
  • Free Shipping (Orders over £50):
    • Order processing: 1-2 business days
    • Delivery via EMS
    • Estimated delivery: 15-25 days after dispatch

Our Hassle-Free Returns Policy

We offer a 15-day return policy from the date you receive your item(s). Here’s everything you need to know:

Return Eligibility

To qualify for a return:

  • Item must be unused and in the same condition as received
  • Original packaging must be intact (including all protective covers for hard-sided luggage)
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

  • Eco-friendly luggage that shows signs of use (unless faulty)
  • Personalised or monogrammed items
  • Items not in original condition (damaged, soiled, or missing parts)

Step-by-Step Return Process

  1. Contact Us: Email [email protected] within 15 days of receiving your order. Include:
    • Your order number
    • Reason for return
    • For exchanges: specify desired replacement item
  2. Wait for Approval: Our Brighton-based team will respond within 24 hours (weekdays) with return instructions
  3. Package Securely: Use original packaging and include all protective materials
  4. Ship Your Return: Send to our warehouse address provided in your approval email

Return Shipping Costs

Customers are responsible for return shipping unless the item is faulty or incorrect. We recommend using a tracked service for your protection.

Refund Processing

Once we receive and inspect your return:

  • Timing: 3-5 business days
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Note: Original shipping costs are non-refundable, and large/extra-strong items may incur a restocking fee

Exchange Process

For size, colour, or product exchanges:

  1. Follow the standard return process above
  2. Clearly state in your email that you’re requesting an exchange
  3. Specify your desired replacement item
  4. We’ll ship your replacement using your preferred shipping method

Damaged or Faulty Items

If your extra-strong or hard-sided luggage arrives damaged:

  • Contact us immediately with photos of the damage
  • We’ll arrange a free return
  • Your replacement will be expedited

Sample Return Request Email

Subject: Return Request – Order #[Your Order Number]

Dear Travel Gear Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number] placed on [Order Date]).

Product(s) to return:
– [Product Name] (e.g., Expandable 4pc Set in Blue)
– [Reason for Return] [For exchanges only:] I would like to exchange this for:
– [Desired Product Name]
– [Preferred Colour/Size]

I confirm the item(s) is/are unused and in original packaging. Please advise next steps at your earliest convenience.

Kind regards,
[Your Full Name]
[Your Contact Number]

Need Help?

Our friendly customer service team is here to assist with any questions about shipping or returns. Contact us at [email protected].

Travel Gear Shop
73 Meeting House Ln, Brighton & Hove, GB CH2I 3VA