Last updated: [Insert Date]

Welcome to Travel Gear Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium travel products. By accessing our site and making a purchase, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 The content, layout, design, and graphics on travelstorageuk.com are owned by or licensed to Travel Gear Shop and are protected by intellectual property laws.

1.2 You may view and print pages for personal use only. Commercial use or reproduction without permission is prohibited.

1.3 Product names, descriptions, and images are for illustrative purposes only. Actual colors and specifications may vary slightly.

2. Product Information

2.1 We specialize in:

  • Premium luggage sets (3pc, 4pc, 5pc configurations)
  • Cabin-approved luggage in various sizes
  • Eco-friendly travel solutions
  • Expandable and extra-strong luggage options
  • Hard-sided and durable hold luggage

2.2 Product descriptions are accurate to the best of our knowledge but may occasionally contain errors. We reserve the right to correct any inaccuracies.

2.3 Some products may have specific care instructions (particularly our eco-friendly range) which will be provided with your purchase.

3. Ordering and Payment

3.1 By placing an order, you confirm that all information provided is accurate and complete.

3.2 We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.3 All prices are in GBP (£) and include VAT where applicable. Shipping costs are additional unless you qualify for free shipping (orders over £50).

3.4 We process payments when your order is placed. If we cannot fulfill your order, we will notify you and refund any payments made.

4. Shipping and Delivery

4.1 We ship globally except to certain Asian and remote regions.

4.2 Shipping options:

  • Standard Shipping (£12.95): Processed in 1-2 business days, delivered via DHL/FedEx in 10-15 days after dispatch
  • Free Shipping (orders over £50): Processed in 1-2 business days, delivered via EMS in 15-25 days after dispatch

4.3 Delivery times are estimates only. We are not responsible for delays caused by customs, weather, or carrier issues.

4.4 You are responsible for providing accurate shipping information. Incorrect addresses may result in additional shipping charges.

5. Returns and Refunds

5.1 We offer a 15-day return policy from the date of delivery.

5.2 Return conditions:

  • Items must be unused and in original condition
  • Original packaging must be intact (including protective covers for hard-sided luggage)
  • Proof of purchase required

5.3 Non-returnable items:

  • Eco-friendly luggage showing signs of use (unless faulty)
  • Personalised or monogrammed items
  • Items not in original condition

5.4 Return process:

  1. Email [email protected] within 15 days
  2. Include order number and reason for return
  3. Wait for return approval and instructions
  4. Ship using original packaging

5.5 Customers are responsible for return shipping costs unless the item is faulty or incorrect.

5.6 Refunds are processed within 3-5 business days of receiving the return, to the original payment method.

6. Customer Responsibilities

6.1 You agree to:

  • Provide accurate and complete order information
  • Use products as intended and follow care instructions
  • Inspect products upon delivery and report any issues within 48 hours
  • Understand that luggage is designed for normal travel use and not for excessive weight or rough handling

7. Limitation of Liability

7.1 Travel Gear Shop is not liable for:

  • Consequential damages from product use
  • Damage caused by misuse, neglect, or improper packing
  • Delays in delivery beyond our reasonable control

7.2 Our total liability for any claim related to our products shall not exceed the purchase price of the item in question.

8. Privacy and Data Protection

8.1 We collect personal data only as necessary to process your order. See our separate Privacy Policy for details.

8.2 We never store full payment card details on our systems.

9. Governing Law

9.1 These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

10. Changes to Terms

10.1 We may update these terms periodically. The current version will always be available on our website.

Contact Us

For questions about these Terms and Conditions, please contact:

Travel Gear Shop
73 Meeting House Ln, Brighton & Hove, GB CH2I 3VA
Email: [email protected]